Responsible Gaming at 97hi

Age Restriction and 18+ Policy

97hi operates exclusively for adults aged 18 and above. This is not simply a policy preference — it is a fundamental principle that underpins every aspect of how the platform is designed and operated. Gambling with real money carries financial and psychological risks that are inappropriate and potentially harmful for younger individuals, and 97hi takes its responsibility to prevent underage access seriously.

All new players are required to confirm that they are aged 18 or older at the point of registration. 97hi conducts identity verification (KYC) checks on all accounts, which include confirming the account holder's date of birth against official identity documentation. In Bangladesh, accepted identity documents include the National Identity Card (NID), a valid passport, or a birth registration certificate where applicable. Players whose submitted documents cannot confirm they are 18 or older will have their accounts suspended pending clarification, and accounts confirmed to belong to minors will be permanently closed.

If you are a parent or guardian and you are concerned that a minor in your household may be accessing the 97hi platform, we encourage you to:

• Use parental control software on shared devices to restrict access to gambling websites.
• Keep your 97hi login credentials private and never share them with younger household members.
• Contact 97hi support at [email protected] immediately if you believe a minor has opened or is using an account — our team will investigate and act promptly.

Recognising Problem Gambling

Gambling is a form of entertainment, and for the vast majority of players it remains exactly that — an enjoyable pastime. However, for some individuals gambling can become a problem that affects their finances, relationships, mental health, and day-to-day life. Recognising the early warning signs is the first and most important step toward getting things back under control.

97hi encourages all players to ask themselves the following questions honestly and regularly. If you answer "yes" to several of them, it may be time to use one of the responsible gaming tools available on the platform or to seek external support.

If any of these patterns sound familiar, please do not wait before taking action. Problem gambling tends to escalate over time, and early intervention is far more effective than waiting until a crisis point. The tools and support options described in the sections below are available to you at any time — no questions asked.

Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available at 97hi. When you request a self-exclusion, your account is locked and you are prevented from logging in, depositing, or placing any wagers for the duration of the exclusion period. 97hi will also suppress any promotional communications to your registered contact details during the exclusion period.

Deposit Limits and Budget Controls

One of the most practical steps any player can take to keep gambling under control is to set a firm budget before depositing. 97hi supports deposit limits that allow you to cap how much you can add to your account over a defined period. These limits apply to all deposit methods, including bKash, Nagad, Rocket, and Upay.

The following deposit limit periods are available:

• Daily deposit limit: The maximum total you may deposit across all payment methods within a single calendar day (Bangladesh Standard Time, UTC+6). Once reached, further deposit attempts will be declined until the daily limit resets at midnight BST.
• Weekly deposit limit: A cap on total deposits from Monday 00:00 BST through to Sunday 23:59 BST. This is useful for players who prefer to set a weekly entertainment budget rather than managing a daily allowance.
• Monthly deposit limit: A cap on total deposits within a calendar month. This is the broadest budget control available and is recommended for players who want to ensure gambling does not exceed a fixed percentage of their monthly income.

Deposit limits take effect immediately once set. If you wish to lower an existing deposit limit, the new lower limit takes effect at once. If you wish to raise an existing deposit limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This cooling-off period is a deliberate safeguard to prevent impulsive decisions made during a losing streak from resulting in unplanned overspending.

Time-Out and Session Controls

Time-out features allow you to take a temporary break from the 97hi platform without committing to a full self-exclusion. During a time-out, your account is suspended: you cannot log in, deposit, or place wagers. Any pending withdrawals will still be processed normally during a time-out period.

Available time-out durations at 97hi are:

• 24-hour time-out: A one-day break, useful if you feel you have been playing too long in a single day or want to clear your head before continuing.
• 48-hour time-out: A two-day break that takes you through a full weekend or a couple of working days, providing a short but meaningful pause.
• 7-day time-out: A full week away from the platform, giving you time to reflect on your recent gambling activity and return with fresh perspective and a considered budget.

In addition to time-outs, 97hi supports in-session reality check notifications. When enabled, these reminders appear on screen at your chosen interval — every 30 minutes, 60 minutes, or 90 minutes — and display how long your current session has lasted and your net wagering position for that session. Research consistently shows that players who use reality checks make more deliberate, considered decisions about when to stop.

Protecting Vulnerable Players

97hi recognises that some players may be more vulnerable to gambling-related harm than others. This includes individuals experiencing financial stress, mental health challenges, bereavement, or significant life disruptions, as well as those with a prior history of problem gambling. Our support team is trained to identify and sensitively respond to signs of vulnerability.

97hi's approach to protecting vulnerable players includes the following measures:

• Account monitoring: 97hi's internal systems monitor player behaviour for patterns associated with problem gambling — including rapid increases in deposit frequency, extended uninterrupted play sessions, and repeated deposits following losses. When these patterns are detected, the account is flagged for human review and the player may be contacted proactively by the support team.
• Proactive outreach: If a member of our support team identifies signs of distress or problem gambling behaviour during a support interaction, they are trained to raise the topic with care, provide information about responsible gaming tools, and offer a referral to external support services if appropriate.
• Third-party exclusion requests: If a family member or carer believes that someone in their household has a gambling problem and is using the 97hi platform, they may contact [email protected] to request a review of the account. 97hi will investigate all such requests with appropriate confidentiality and care.
• No harassment of self-excluded players: Players who have self-excluded will receive no marketing materials, bonus offers, or re-engagement communications from 97hi for the entire duration of their exclusion. Our database is updated as soon as a self-exclusion is processed to ensure this commitment is upheld.

97hi does not seek to maximise play from players who are showing signs of distress. We believe that sustainable, responsible gambling — where players genuinely enjoy the experience within their means — is the only model worth building for the long term.

Getting Help and Support

If you feel that gambling is no longer a source of entertainment and is instead causing you stress, financial difficulty, or conflict with the people around you, please reach out for support. Asking for help is not a sign of weakness — it is the most responsible decision you can make for yourself and for those who care about you.

97hi encourages players in Bangladesh who are concerned about their gambling to take the following steps:

• Contact 97hi support directly: Email [email protected] with the subject line "Responsible Gaming Help". Our team is available 24 hours a day, 7 days a week, and will respond with information about the tools available to you and next steps. All responsible gaming enquiries are handled with complete confidentiality.
• Request an immediate account restriction: If you need help stopping right now, email [email protected] and ask for an immediate 7-day time-out or self-exclusion. Our team will action the request as a priority.
• Talk to someone you trust: A family member, close friend, or trusted community figure can provide immediate support and help you access professional resources. You do not have to face this alone.
• Seek professional counselling: Mental health professionals and addiction counsellors in Bangladesh can provide structured support for problem gambling. If you are unsure where to start, our support team can help point you toward appropriate resources.

97hi's responsible gaming support is available in English at all times. Players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other areas of Bangladesh are welcome to reach out. Response times for responsible gaming requests are treated as a priority — typically within two hours during standard operating hours.

Our Responsible Gaming Commitment

Responsible gaming is not a compliance checkbox at 97hi — it is a core part of how we define what a trustworthy online casino and betting platform should be. We believe that every player deserves access to a fair, transparent, and safe gambling environment, and that the long-term health of our platform depends entirely on the wellbeing of the people who use it.

97hi's responsible gaming commitments include:

• Enforcing a strict 18+ age restriction with mandatory identity verification for all player accounts.
• Providing self-exclusion tools, deposit limits, and time-out features that are easy to access and take effect promptly.
• Training our support team to identify signs of problem gambling and respond with empathy, care, and practical guidance.
• Never targeting marketing communications at players who have self-excluded or who have been identified as potentially vulnerable.
• Reviewing and updating our responsible gaming policies at least annually to reflect evolving best practices and the needs of our player community.
• Maintaining a dedicated responsible gaming support channel that is staffed 24 hours a day, 7 days a week, with English-language support for all players across Bangladesh.

97hi encourages all players — regardless of how long they have been on the platform or how confident they feel about their gambling habits — to review these tools periodically and consider whether any would benefit them. Responsible gaming is not just for players in crisis; it is a healthy habit for everyone who chooses to gamble online.

This Responsible Gaming page was last reviewed and updated on 1 January 2026. If you have feedback on our responsible gaming policies or tools, please contact [email protected]. Your input helps us improve.