97hi Frequently Asked Questions
Everything you need to know about registering on 97hi, depositing via bKash and Nagad, withdrawing winnings, playing cricket betting and casino games, claiming bonuses, and keeping your account safe in Bangladesh.
Quick Registration
Create your 97hi account in under three minutes using your mobile number. No lengthy forms and no waiting — get started with a simple sign-up process designed for Bangladeshi players.
bKash & Nagad Deposits
97hi supports instant deposits via bKash, Nagad, Rocket, and Upay. Most transactions are confirmed within seconds so you can start betting on your favourite games without delay.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers test matches with competitive odds. 97hi offers a wide range of cricket markets including match winner, top batsman, and over/under totals.
Welcome Bonuses
New 97hi players can claim a welcome bonus on their first deposit. Bonus terms including wagering requirements are clearly stated on the promotions page and in this FAQ below.
SSL Security
All connections to 97hi are protected by TLS encryption. Your personal data, payment details, and account information are secured against unauthorised access at all times.
Fast Withdrawals
97hi processes withdrawal requests within 24 hours on business days. Funds are sent directly to your bKash, Nagad, or Rocket wallet — no third-party delays and no hidden processing fees.
Account & Registration
Q How do I create a 97hi account in Bangladesh?
Creating a 97hi account takes under three minutes — visit the registration page, enter your mobile number, choose a username and password, and confirm your age is 18 or above. You will receive a one-time verification code on your mobile to activate the account. Once confirmed, your account is ready and you can make your first deposit via bKash, Nagad, or Rocket straight away.
Q What documents do I need to verify my 97hi account?
97hi requires standard Know Your Customer (KYC) documents to verify your identity. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a birth registration certificate. You will also need to confirm that the mobile wallet you use for deposits is registered in your own name. Submitting clear, legible copies of your documents speeds up the review process, which typically completes within 24 hours.
Q Can I have more than one 97hi account?
No — 97hi strictly permits one account per player. Opening duplicate accounts is a violation of the Terms & Conditions and may result in the closure of all associated accounts and the forfeiture of any balances held within them. If you have forgotten your login details, use the account recovery option or contact [email protected] rather than creating a new account.
Q I forgot my 97hi password. How do I reset it?
97hi provides a self-service password reset on the login page. Click "Forgot Password", enter the mobile number registered to your account, and you will receive a reset code by SMS. Enter the code and set a new password. If you no longer have access to your registered mobile number, contact [email protected] with your account username and a copy of your identity document so the team can verify your ownership and assist you manually.
Q How do I close my 97hi account permanently?
To permanently close your account, email [email protected] with the subject line "Account Closure Request" from the email address linked to your 97hi account. The support team will confirm your identity, process any outstanding withdrawal balance back to your registered wallet, and deactivate the account. Account closures are typically completed within 48 hours of a verified request being submitted.
Q Is 97hi available on mobile in Bangladesh?
Yes — 97hi is fully optimised for mobile browsers on both Android and iOS devices. The entire platform, including account management, deposits, withdrawals, cricket betting, live casino, and slots, works smoothly through your phone's browser with no app download required. Simply open your preferred mobile browser, navigate to 97hi.app, and log in to access the full experience.
Deposits & Withdrawals
Q How long does a bKash deposit take on 97hi?
bKash deposits on 97hi are credited almost instantly — in most cases funds appear in your account balance within 30 seconds of the transaction being confirmed by bKash. Delays are rare but can occasionally occur during peak hours or scheduled bKash maintenance windows. If your deposit has not appeared after 15 minutes, contact 97hi support with your bKash transaction ID and the team will investigate promptly.
Q What is the minimum deposit amount on 97hi?
The minimum deposit on 97hi is ৳200 BDT across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit for standard accounts, though very large single deposits may be subject to an additional identity verification step before funds are released to your betting balance.
Q What is the minimum withdrawal amount on 97hi?
The minimum withdrawal on 97hi is ৳500 BDT. Withdrawals below this threshold are not processed. There is no fee charged by 97hi on withdrawals, though your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own standard transaction fee depending on your wallet type and current tariff plan.
Q How long does a withdrawal from 97hi take to reach my bKash wallet?
97hi processes approved withdrawal requests within 24 hours on business days. Once processed from 97hi's side, funds typically arrive in your bKash, Nagad, or Rocket wallet within a further 1–3 hours depending on the mobile financial service provider. Withdrawals submitted on public holidays in Bangladesh may take one additional business day to process.
Q Which payment methods does 97hi support in Bangladesh?
97hi supports a range of local payment methods popular among Bangladeshi players: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay for mobile wallet transactions. Bank transfers from accounts at BRAC Bank, Dutch-Bangla Bank, Islami Bank Bangladesh Limited (IBBL), City Bank, and Sonali Bank are also supported for players who prefer traditional banking. All transactions are conducted in Bangladeshi Taka (BDT).
Q Are there any fees for depositing or withdrawing on 97hi?
97hi does not charge any platform-side fee on deposits or withdrawals. Any transaction costs that appear are charged independently by your payment provider — for example, bKash or Nagad may apply their standard send-money or cash-out fee depending on your wallet tier. 97hi recommends checking your mobile wallet's current fee schedule before transacting to avoid surprises.
Games & Gameplay
Q What cricket matches can I bet on at 97hi?
97hi offers cricket betting on a wide range of domestic and international fixtures, including Bangladesh Premier League (BPL) matches, IPL (Indian Premier League), T20 World Cup, ICC Test Championship, and bilateral series featuring the Bangladesh Tigers. Available markets typically include match winner, top batsman, top bowler, total runs in an innings, and ball-by-ball live betting when a match is in progress.
Q What are the rules for betting on BPL matches at 97hi?
BPL bets at 97hi are settled according to the official match result as declared by the Bangladesh Cricket Board (BCB). For rain-affected matches, the Duckworth-Lewis-Stern (DLS) method applies. If a match is abandoned before the minimum number of overs required for an official result, all bets are voided and stakes are returned. Live in-play bets placed after the event that determines the outcome are also voided. Full rules are available in the Terms & Conditions.
Q Are the slot games on 97hi fair and independently tested?
Yes — all slot titles available on 97hi are supplied by reputable game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, whose Random Number Generators (RNGs) are independently certified to ensure fair and unpredictable outcomes. Each game's theoretical Return to Player (RTP) percentage is displayed in the game information panel before you begin play.
Q What is RTP and why does it matter for slots on 97hi?
RTP (Return to Player) is the percentage of total wagered money that a slot game is designed to pay back to players over a statistically significant number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of rounds. Higher RTP means better theoretical long-run returns for players. On 97hi, RTP information is available in each game's details panel so you can make an informed choice.
Q Can I play live casino games on 97hi from Bangladesh?
Yes — 97hi's live casino section features real-time games broadcast from professional studios with live dealers, including Live Baccarat, Live Roulette, Live Blackjack, and Live Teen Patti. These games are streamed in HD via providers such as Evolution Gaming and Ezugi and are accessible directly through your mobile browser with no additional software required.
Bonuses & Promotions
Q What welcome bonus does 97hi offer to new players?
97hi offers new players a welcome bonus on their first qualifying deposit. The bonus amount and percentage match are displayed on the promotions page at the time of your registration. To claim it, opt in during the deposit process — the bonus is not applied automatically. Eligibility requires a verified account and a deposit that meets the minimum qualifying amount specified in the current promotion terms.
Q What is a wagering requirement and how does it work on 97hi?
A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before any winnings derived from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before requesting a withdrawal of bonus-related winnings. Wagering requirements and which games contribute toward them are clearly stated in each promotion's individual terms.
Q Do free spins on 97hi slots have an expiry date?
Yes — free spins awarded as part of a promotion on 97hi are subject to an expiry period, typically 7 days from the date they are credited to your account. Any unplayed free spins after the expiry date are automatically removed. Winnings generated from free spins are credited as bonus funds and are also subject to the wagering requirements stated in the relevant promotion terms.
Q Does 97hi have a loyalty or VIP programme?
97hi rewards regular players through an ongoing loyalty programme where consistent wagering activity earns points that can be redeemed for bonus credits, free spins, and enhanced withdrawal limits. Higher activity levels unlock VIP tier benefits including dedicated account management, faster withdrawal processing, and exclusive seasonal promotions during events such as BPL, Eid, and the T20 World Cup. Full details are available in your account dashboard under the Rewards section.
Q Can I withdraw a deposit bonus immediately without wagering it?
No — bonus funds credited to your 97hi account are subject to wagering requirements and cannot be withdrawn before those requirements are met. Your real-money balance and your bonus balance are tracked separately; you can withdraw your real-money balance at any time, but the bonus portion and any winnings generated from bonus play are locked until the wagering threshold is reached. If you prefer not to participate in a bonus, contact support to have it removed before you begin playing.
Safety & Responsible Gaming
Q Is 97hi safe to use in Bangladesh?
97hi is a safe and reliable platform that uses TLS/SSL encryption on all connections to protect your personal information and financial transactions. Account access is protected by password authentication, and 97hi's internal fraud and security monitoring systems flag suspicious activity in real time. Player funds are held separately from operational funds to ensure your balance is protected at all times.
Q What is the minimum age to play on 97hi?
The minimum age to register and play on 97hi is 18 years old. This applies to all players in Bangladesh without exception. 97hi conducts identity verification on all accounts to confirm age, and any account found to belong to a player under 18 is immediately closed with any deposited funds returned to the originating wallet. Gambling is an adult activity and 97hi enforces this policy strictly.
Q How do I self-exclude from 97hi if I feel gambling is becoming a problem?
97hi provides self-exclusion periods of 30 days, 90 days, 6 months, or permanently. To request a self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you need. The support team will process your request within 24 hours, during which time your account will be locked and you will receive no promotional communications. Self-exclusion periods cannot be shortened once activated — this is a deliberate safeguard.
Q Can I set a deposit limit on my 97hi account?
Yes — 97hi allows you to set daily, weekly, or monthly deposit limits on your account to keep your spending within a budget you are comfortable with. Deposit limits take effect immediately once set. Lowering an existing limit also takes effect at once. Raising a limit requires a 7-day cooling-off period before the higher amount becomes active — this deliberate delay helps prevent impulsive decisions made during a losing streak.
Q What should I do if I think my 97hi account has been compromised?
If you suspect unauthorised access to your 97hi account, change your password immediately using the "Forgot Password" option on the login page and then contact [email protected] with the subject line "Account Security Alert". The support team will temporarily freeze your account while the incident is investigated, review recent login history and transaction activity, and work with you to secure the account and address any issues found.
For all responsible gaming enquiries — including self-exclusion, deposit limits, and guidance on problem gambling — 97hi's dedicated support team is available 24 hours a day, 7 days a week at [email protected]. All responsible gaming requests are treated as a priority and handled with complete confidentiality.
Still Have a Question?
Our English-language support team is available around the clock for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar.
Email us any time and we will respond within two hours during standard operating hours:
[email protected]Ready to Play Responsibly at 97hi?
Now that your questions are answered, explore the full range of games and betting markets available on 97hi — cricket odds, live casino tables, top-rated slots, and more. 18+ only.